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THREE MONTHS IN. A FOUNDATION BUILT.
THREE MONTHS IN. A FOUNDATION BUILT.
What has been accomplished is a beginning, not an endpoint.
In my first 4 months as an ODSP Employment Specialist with TNG, I have focused on identifying gaps, developing practical systems and resources, strengthening client engagement and employer relationships, and creating movement toward employment.
The work has produced early results. More importantly, it has created a foundation for what comes next.
With continued delivery, that foundation can become stronger systems, deeper engagement, more employment opportunities and sustained outcomes for clients.
Clients missing appointments and falling out of active service
Clients missing appointments and falling out of active service
Excel-based dashboard with missed appoitment tracking, automated reminders and re-engagment lists
Excel-based dashboard with missed appoitment tracking, automated reminders and re-engagment lists
9 clients re-engaged: 5 from 30-59 days and 4 from 60+ days. Stronger Caseload oversight sand follow-up
9 clients re-engaged: 5 from 30-59 days and 4 from 60+ days. Stronger Caseload oversight sand follow-up
Information recorded differently across workers and missing folow-up actions
Information recorded differently across workers and missing folow-up actions
ALigned to TNG and WCG requirements with mandatory follow-up for every appoinment and consistant data capture
ALigned to TNG and WCG requirements with mandatory follow-up for every appoinment and consistant data capture
Quality, consistent case notes praised by WCG. Improved tracking of actions and client progress along the journey.
Quality, consistent case notes praised by WCG. Improved tracking of actions and client progress along the journey.
Clients lacked support, confidence and knowledge about what to say or how to present.
Clients lacked support, confidence and knowledge about what to say or how to present.
Professional letter thst explains TNG employer supports, job coaching and partnerships.
Professional letter thst explains TNG employer supports, job coaching and partnerships.
CLients feel more prepared and supported. 2 employers reached out to TNG for more informationd during first month trial.
CLients feel more prepared and supported. 2 employers reached out to TNG for more informationd during first month trial.
Clients needed practical tools and resources they could use independently.
Clients needed practical tools and resources they could use independently.
LinkedIn Guide, Call Centre Guide, Employments workbook, resume/interview supports and more - all reusable and client-friendly.
LinkedIn Guide, Call Centre Guide, Employments workbook, resume/interview supports and more - all reusable and client-friendly.
Clients build skills, take action and move forward with greater independance anc confidence.
Clients build skills, take action and move forward with greater independance anc confidence.
Identify gaps, barriers and servcie needs.
Design practical, client-centred solutions.
Put solutions into practice consistrntly.
Refine, adapt and strenghten our approach.
BUILDING ON THE FOUNDATION
BUILDING ON THE FOUNDATION
These first months have been about more than individual outcomes. They have been about identifying where service delivery can be strengthened, developing practical responses and building tools that support consistent, client-centred practice.
The next phase is about continuing to refine what works, strengthening employer and community partnerships, and creating sustainable approaches that support both clients and service delivery.
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